Contact

Let’s talk.

Questions about a custom pair, an order, or fit, we’re a real family team and we answer fast.

[email protected]Blythewood, South Carolina

We answer as fast as humanly possible. Building a custom pair? Include your order number and we will pull it up.

Before you write

Answers to the three questions we get most

How long will my pair take?

Once your impressions reach the lab, we hand-build your set in 40 business days, about 7–8 weeks. The wait is the fit: every pair is built to one set of ears, yours.

What if it doesn’t fit right?

Our Perfect-Fit Promise. If your set doesn’t seal the way it should, we remake it. You’re not stuck with a pair that doesn’t work.

Do I need to come in?

No. The free home impression kit ships to you with everything inside, oto-blocks, two-part silicone, and a prepaid return box. If you’d rather we do it by hand, we can fit you in person.

Who am I actually talking to?

A real family team in Blythewood, South Carolina, the same people who build your set. Founded by my dad in 2003, and we’ve been doing it by hand ever since.

No dead ends

Start your pair

Whatever brought you here, every Big Ear set begins the same way, we take the shape of your ears and build from it. These are the ones most people start with.