Privacy Policy
Last updated: July 2026
Big Ear ("we," "us") makes custom-molded hearing protection and in-ear monitors. This policy explains what we collect when you visit bigearinc.com or place an order, and how we use it.
Information we collect
- Order & contact details you provide, name, email, shipping address, phone, and the specifications of your custom product.
- Payment information, processed securely by our payment provider through WooCommerce. We do not store full card numbers on our servers.
- Usage data, basic, privacy-respecting analytics (pages visited, device type) to improve the site.
How we use it
- To build, fulfill, and ship your custom order and send you stage-by-stage updates.
- To provide support and honor our 30-day fit warranty.
- To improve our products and website.
Sharing
We share information only with the partners needed to serve you, our payment processor, shipping carriers, and lab. We do not sell your personal information.
Cookies & analytics
We use essential cookies for cart/checkout and lightweight analytics. You can control cookies in your browser settings.
Data security
We use industry-standard safeguards, including encryption in transit at checkout. No method is 100% secure, but we work to protect your data.
Your rights
You may request access to, correction of, or deletion of your personal information by contacting us.
Children
Our site is not directed to children under 13, and we do not knowingly collect their information.
Changes
We may update this policy; the "last updated" date will reflect changes.
Contact
Questions? Contact usReturning Customers.